Privacy Policy

1. Information We Collect

We collect information that helps us deliver personalised services:

• Contact details such as your name, email address, and phone number when you make an enquiry or purchase a service.
• Professional information including your resume, career history, LinkedIn profile, and job preferences provided for consultation or document preparation.
• Payment information that is processed securely by trusted third-party payment providers. We do not store card details on our servers.
• Website usage data captured through analytics tools to understand how visitors engage with our site and improve the experience.

2. How We Use Your Information

Your data enables us to:

• Provide tailored resume writing and career branding services.
• Communicate about your project, deliverables, and support needs.
• Process payments, issue invoices, and manage our business operations.
• Send updates, resources, or marketing messages (only when you have opted in to receive them).
• Improve our website, services, and customer experience using aggregated analytics insights.

3. Sharing Your Information

We treat your information confidentially. We only share data with:

• Trusted subcontractors who assist with resume writing or career coaching under strict confidentiality agreements.
• Technology partners who host our systems or process secure payments, solely for the purpose of delivering our services.
• Government or regulatory bodies when required to comply with applicable laws.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. While no method of transmission over the internet is completely secure, we work with reputable providers and apply best practices to safeguard your data.

5. Your Rights and Choices

You may:

• Request access to the personal information we hold about you.
• Ask us to correct or update inaccurate details.
• Withdraw consent or request deletion of your data, subject to legal or contractual obligations.
• Opt out of marketing communications by using the unsubscribe link in our emails or contacting us directly.

6. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, monitor performance, and tailor content. You can adjust your browser settings to manage cookies; however, this may impact website functionality.

7. International Data Transfers

ATS Resume operates primarily within Australia. If we engage suppliers located overseas, we ensure they provide the same level of protection required under Australian privacy laws.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Significant updates will be posted on this page with a revised "Last updated" date.

9. Contact Us

If you have questions about this policy or wish to exercise your privacy rights, please contact us at info@atsresume.com.au or use our contact form.